Coldservice is now part of the Epta Group. Epta operates in over 18 countries worldwide. Cold Service is one of the UK's leading providers of turnkey commercial refrigeration and air conditioning systems with over 60 years of industry experience. As a growing, successful business, Cold Service employs 80 field engineers and 40 support staff ranging from experienced administrative support through to highly trained project managers.
Our bespoke ‘Service Management System’ enables us to respond quickly to our customers requests ensuring that we have the infrastructure to support the expertise of our people. We operate a comprehensive reporting and job monitoring system so that all customers are dealt with in an efficient and cost-effective manner.
Our engineers utilise modern call management technology. This means we can provide a swift and personal response to your enquiry.
Meanwhile, our fleet of vans is fitted with satellite tracking systems which are linked to our service centre allowing us to send the closest available engineer in your area to deal with your request. This helps us to reduce response times, add value to our service and contributes to keeping our carbon footprint to a minimum.
Our engineers are supported by expert call centre operators at Epta's UK national call centre in Ringwood offering a 24-hour, 365-days a year service. Our friendly and helpful staff will deal with you enquiry quickly and efficiently.
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